FAQ's
Sizing details
Please keep in mind our size chart provides sizing based upon the neck size of the dog, not the length of the collar. Do not size up. We offer a large variety of sizes but, if you feel uncertain of what size to choose or feel your pups neck size falls between sizes please purchase the size closest to their neck size and note their neck size at checkout, we are happy to custom size your collar.
Care instructions
Machine wash collars on the delicate cycle with buckle closed and in a bag (to prevent snagging of embroidery) with color safe laundry detergent and lay flat to dry.
Collar Details
All of our dog collars are handmade in house with care & high quality materials. They are strong, durable, machine washable, and best of all.....totally personalized. No worries of losing a dog tag when the phone number is on the collar.
Our collars are made with heavy duty nylon, durable side release buckles, welded D rings, and slides for adjustability. We do offer metal hardware in a variety of colors with the option of adding engraving.
Please keep in mind that the collars pictured are the 1" or 1.5" widths and the cut and pattern placement of the fabric may vary slightly, as no two cuts of fabric are exactly the same.
Shipping & Production
Please allow 3 to 5 business days for your item to be made prior to shipping. We ship USPS 1st class or Priority with tracking and you will receive a shipment notification via the email provided. Once shipped, USPS 1st class mail typically arrives in 2-4 business days and Priority 2-3 days. International shipping times vary. The customer is responsible for customs fees. Please expect possible delays during the holidays.
Returns/Exchanges
Due to the nature our collars being personalized and made to order, they are non refundable and cannot be exchanged. If by chance your collar isn't as you ordered it (an error on our part) then we will replace it ASAP at our expense. If you made a mistake on your order, please let us know and we are happy offer a discount on a replacement.
Making Changes to Orders
Please take into consideration we can rarley accomodate changes to current orders. Our production time is 3-5 business days prior to shipping. Our business hours are Monday through Thursday 8am-6pm EST.
Contact Us
Email: info@dukeandfox.com
Call: 423-491-8968
Text: 276-525-0103
We hope you and your pup love their new D & F gear! In the meantime go check us out at:
www.instagram.com/dukeandfox
www.facebook.com/dukeandfox
www.pinterest.com/dukeandfox
